Going FAQ

There's a plan for every traveler. Get Going with one of our three memberships. 

• Limited Membership: Free
• Premium Membership: $49/year
• Elite Membership: $149 for the first year, renewing at $199/year

You can learn more about the membership tiers here. Let travel leave its mark on you - not your bank account - start your free trial of Premium or Elite.

The cancellation process will vary depending on how your membership was purchased - if you upgraded on the web (Going.com), you will need to log into your Billing Page on the web in order to cancel. If you upgraded on the app through the Apple App Store or Google Play Store, you'll need to cancel directly through your providers. You can read more about cancellations on both web and mobile in this article.

If you need help, or think you've been charged in error, please send us an email here.

No, we're not a travel agency. We find deals departing from your chosen airports and send you an alert when we find a deal that meets our standards. If you decide to snag one of those deals we'll show you how to book it—typically directly with the airline—but we don't actually sell you the ticket ourselves. By leaving the logistics to the pros we can keep our focus solely on finding and sharing the best deals.

Someone's got to spend time finding good deals - why not let us send you the best. Simply put: You do the booking, we'll do the looking.

Premium members receive economy class deals for domestic and international flights, including Mistake Fares, rare locations, and peak season deals. Premium members also have access to economy class Going with Points deals - hand-picked by our experts to help you utilize your points and miles! We typically save you an average of $500 — the savings from one flight alone gives you a 10x return on your membership. 

Elite members get everything Premium members do, plus the ability to receive deals in all fare classes (premium economy, business class, and first class), so they can travel in style. To learn more, and view a membership comparison chart, visit this page :)

Yes, we do! Now, the thrill of unexpected travel opportunities are literally at your fingertips.

To download, you can visit this page on your mobile device, or search “Going” in the Apple App Store or Google Play Store.

For more information about the mobile app, check out our FAQs here!

You could. Or you could spend that time dreaming up your ultimate itinerary - we're ready when you are.

We are a team of experts that do the searching for you to make sure you don’t miss out on a deal because you weren’t looking at exactly the right moment. Here are a few things we take into consideration before we send a deal to our members:

• Add-on fees: Many airlines use add-on fees to make their tickets appear cheaper. We only send you deals we deem exceptional after factoring in taxes, bag fees, and any extra add-ons.
• Layovers: A cheap flight isn't a good deal if you spend your entire vacation at the airport. We will only send you flights with reasonable flight connection times.
• Airlines: Not all airlines are created equal. We avoid the lower-rated airlines and highlight deals on top-rated airlines so you travel in comfort.
• Timing: Some of the deals we send, like Mistake Fares, last for only a few hours. We alert you of these deals right away so you can jump on them and purchase your tickets before the deal expires or the prices are fixed by the airline.

You have the ability to filter your active deals on our website by your preferred travel dates. The filter doesn't affect your deal emails, so you'll still receive email notifications of all the deals we find, based on your departure airports and your membership tier.

Additionally, we always mention a time frame during which the deal is active, so be sure to keep an eye on the "Travel Dates" section of your deal. Once you find a deal that is available during the dates you want, all that's left to do is book and get to the best part. Need a rundown on booking? Let us help you out. 

Yes, you can bring the whole crew. Each deal has full details including specific How To Book instructions. Just follow those instructions and use the booking link we provide. While selecting your travel dates, you can switch the number of passengers to be more than yourself and book as many tickets as needed as long as there is airline availability. You can also check out our booking guide here. You can always forward your emails to your friends and family. If you do forward our deal emails, we appreciate you spreading the word. 

At this time, we send flight deals departing from airports located in the 50 United States, Puerto Rico, Guam, and St. Thomas. However, if we go global you'll hear it there first!

You can also add your email address to our waitlist if you'd like to get the good news if and when we expand to your home airport in Canada or another international location.

Yes, the deals we find are round-trip! However, some can work as one-way flights. When you click the booking link in the deal, once in Google Flights you can select one-way instead of roundtrip and see if the price still works for you. Here's our guide on How to Find Cheap One-Way International Flights that has some helpful tips :)

At this time, we offer email support. You can contact us here (be sure to sign into your account first for prioritized support), or send us an email at support@going.com!