Price Drop: FAQs and More

Roundtrip and one-way flights are both supported. 

Multi-city itineraries aren't supported yet. If you booked separate one-way tickets that make up a multi-city trip, you can submit each leg as its own Price Drop.

Whether we can rebook a flight for you depends on your airline and fare type. For fares we can't rebook (like most Basic Economy tickets), we still watch the price and walk you through your options if a drop hits.

No. Price Drop is included with your Going Elite membership during the beta. There's no separate fee and no commission on savings.

You can upgrade to Elite at any time. See what's included at going.com/elite.

We're rolling Price Drop out gradually. Two Elite members can see different things during this period, and that's normal. If you're Elite, you'll get access soon.

We can still watch the price of a flight you booked through a third-party site. The difference is in what happens if we find a drop: because the booking lives with the travel site (not the airline directly), we can't rebook it on your behalf. We'll flag the drop and walk you through how to claim it through the site you booked with.

Yes. No news is good news. We're watching every day until you fly. If prices don't drop enough to act on, you won't hear from us - that means you booked at a strong price.

If you want to confirm we have your booking, reply to your intake email and we'll check.

Airline fares can move by the minute. The price may have rebounded between when we caught the drop and when you looked. Your original booking is unchanged, and we'll keep watching in case it comes back down.

If you want us to dig into a specific alert, reply to that email and we'll pull the timestamps and pricing we saw.

Airlines don't always honor drops the way we'd like - policies vary by fare type and sometimes by agent. Reply to your most recent Price Drop email with what the airline told you (any reference number helps), the date, and how you contacted them. If there's another path, we'll find it. If there isn't, we'll tell you straight.

Yes. Email support@going.com with your confirmation number and what needs to change. We'll update your booking and confirm.

Of course. Email support@going.com any time and we'll opt you out. Your original reservation is untouched.

When you submit a flight, you can give us permission to rebook it for you if a qualifying drop comes through. If we use it, your original reservation is briefly canceled and reissued at the lower price - your seats and itinerary stay the same. We'll send a new confirmation from the airline and email you to confirm.

You can revoke this any time by emailing support@going.com.

In most cases, no - a rebook is a brief cancel-and-reissue with the same airline, not a new ticket. But insurance policies vary, so if you have travel insurance, check with your provider directly before we make the change. You can also opt out of automatic rebook so we just alert you to drops and you decide what to do.

It shouldn't. A rebook on the same flight keeps your itinerary intact and the airline issues a new confirmation. If you have a confirmed upgrade or status-linked perk you're worried about, reply to your most recent Price Drop email and we'll think through it with you before any change.