Price Drop: FAQs and More

First, make sure you're logged into your paid account. On the mobile app, you'll see Price Drop in the bottom navigation bar on the home page. On the Going website, you'll see Price Drop on the top header (or simply click here).

Tap to open Price Drop, then tap Add a flight to open the form. You'll be asked for your confirmation number, airline, fare type, what you paid, and a few trip details. It only takes about 1-2 minutes.

Round-trip cash trips are supported. One-way, multi-city, and flights booked with points or miles aren't supported at this time, but will be added very soon!

Whether you can claim a price drop depends on your airline and fare type. For fares you can't rebook (like some Basic Economy tickets), we still watch the price and walk you through your options if a drop hits.

We scan for Price Drops multiple times a day, until the day you fly. We’ll alert you the first time your fare falls 10% below what you paid, then at every 5% after that.

No. Price Drop is included with Going Premium & Elite memberships. There's no separate fee and no commission on savings.

You can upgrade to Premium or Elite at any time here!

We can still watch the price of a flight you booked through a third-party site. The difference is in what happens if we find a drop: because the booking lives with the travel site (not the airline directly), we'll walk you through how to claim it through the site you booked with.

Yes. No news is good news. We're watching every day until you fly. If prices don't drop enough to act on, you won't hear from us - that means you booked at a strong price.

If you want to confirm we have your booking, reply to your intake email and we'll check.

Airline fares can move by the minute. The price may have rebounded between when we caught the drop and when you looked. Your original booking is unchanged, and we'll keep watching in case it comes back down.

If you want us to dig into a specific alert, reply to that email and we'll pull the timestamps and pricing we saw.

Airlines don't always honor drops the way we'd like - policies vary by fare type and sometimes by agent. Reply to your most recent Price Drop email with what the airline told you (any reference number helps), the date, and how you contacted them. If there's another path, we'll find it. If there isn't, we'll tell you straight.

Of course! Email support@going.com with your confirmation number and what needs to change. We'll update your booking and confirm.

Of course. Email support@going.com any time and we'll opt you out. Your original reservation is untouched.

In most cases, no - a rebook is a brief cancel-and-reissue with the same airline, not a new ticket. But insurance policies vary, so if you have travel insurance, check with your provider directly before we make the change. 

It shouldn't. A rebook on the same flight keeps your itinerary intact and the airline issues a new confirmation. If you have a confirmed upgrade or status-linked perk you're worried about, reply to your most recent Price Drop email and we'll think through it with you before any change.