Price Drop: FAQs and More

First, make sure you're logged into your paid account. On the mobile app, you'll see Price Drop in the bottom navigation bar on the home page. On the Going website, you can simply click here.

Tap to open Price Drop, then tap Add a flight to open the form. You'll be asked for your confirmation number, airline, fare type, what you paid, and a few trip details. It only takes about 1-2 minutes. 

Price Drop watches round-trip & one-way cash fares booked with a single airline. 

Multi-city trips, flights booked with points or miles, and certain airlines aren't supported yet. You can reach out to support here to find out if your flight is eligible to be watched.

Whether you can claim a price drop depends on your airline and fare type. We watch every fare class. Whether you can capture a drop depends on the airline's fare rules. Basic economy, for example, usually can't be changed after the first 24 hours. If a rebook isn't possible, we'll tell you straight and point you to any options that are left. 

Add a flight you've booked, and we'll watch the fare until you fly. If it drops enough to matter, we'll tell you how much and exactly how to rebook for less.

Add your flight as soon as you book. The sooner we start watching, the better the odds we catch a drop.

No. Price Drop is included with Going Premium & Elite memberships. There's no separate fee and no commission on savings. Limited (free) members can try Premium or Elite (and Price Drop!) free for 14 days. Start your free trial here.

You can upgrade to Premium or Elite at any time here!

We'll still watch it and tell you if the fare drops, but because the booking is held by the travel site, not the airline, your options to claim the savings may be limited. 

Yes. No news is good news. We're watching every day until you fly. If prices don't drop enough to act on, you won't hear from us - that means you booked at a strong price.

If you want to confirm we have your booking, reply to your intake email and we'll check.

Airline fares can move by the minute. The price may have rebounded between when we caught the drop and when you looked. Your original booking is unchanged, and we'll keep watching in case it comes back down.

If you want us to dig into a specific alert, reply to that email and we'll pull the timestamps and pricing we saw.

Airlines don't always honor drops the way we'd like - policies vary by fare type and sometimes by agent. Reply to your most recent Price Drop email with what the airline told you (any reference number helps), the date, and how you contacted them. If there's another path, we'll find it. If there isn't, we'll tell you straight.

Of course! Email support@going.com with your confirmation number and what needs to change. We'll update your booking and confirm.

Of course. Email support@going.com any time and we'll opt you out. Your original reservation is untouched.

In most cases, no - a rebook is a brief cancel-and-reissue with the same airline, not a new ticket. But insurance policies vary, so if you have travel insurance, check with your provider directly before we make the change. 

It shouldn't. A rebook on the same flight keeps your itinerary intact and the airline issues a new confirmation. If you have a confirmed upgrade or status-linked perk you're worried about, reply to your most recent Price Drop email and we'll think through it with you before any change.