Going sends deals that you purchase directly from the airlines or an OTA (Online Travel Agency). For any assistance related to your flight booking, you'll need to get in touch with the company you purchased with. The table below has contact details for the carriers Going members fly most often.
Unsure who you bought your travel from? Check your credit card statements to see who took your payment.
Don't see your airline/OTA on this list? Try searching "[Company Name] + Customer Support" in your online search engine.
A few tips before you call:
- Most major airlines staff their U.S. phone lines 24/7, but specialty desks (refunds, group bookings, accessibility) keep limited hours. Check the airline’s website for the right line.
- Hold times spike during weather events and big schedule changes - if you can reach the airline on social media (X or Facebook DM), you’ll often get help faster.
- Going can’t change or cancel flights on your behalf - you’ll need to contact the airline (or the OTA you booked through) directly.
Jump to: A · B · C · D · E · F · H · I · J · K · L · S · U · V
A
Aeromexico
U.S. phone: 1-800-237-6639
Website: aeromexico.com
Hours: 24/7 (reservations)
Air Canada
U.S. phone: 1-888-247-2262
Website: aircanada.com
Hours: 24/7 (reservations)
Air France
U.S. phone: 1-800-237-2747
Website: airfrance.us
Hours: Daily, hours vary — see airline website
Alaska Airlines
U.S. phone: 1-800-252-7522
Website: alaskaair.com
Hours: 24/7 (reservations)
Allegiant Air
U.S. phone: 1-702-505-8888
Website: allegiantair.com
Hours: Daily, hours vary — see airline website
American Airlines
U.S. phone: 1-800-433-7300
Website: aa.com
Hours: 24/7 (reservations)
ANA (All Nippon Airways)
U.S. phone: 1-800-235-9262
Website: ana.co.jp
Hours: Daily, hours vary — see airline website
Avianca
U.S. phone: 1-786-482-6582
Website: avianca.com
Hours: Daily, hours vary — see airline website
B
British Airways
U.S. phone: 1-800-247-9297
U.K. phone (group reservations): 44-209-1281
Website: britishairways.com
Hours: Daily 7am–11pm ET (reservations)
C
Cathay Pacific
U.S. phone: 1-833-933-2244
Website: cathaypacific.com
Hours: Daily, hours vary — see airline website
D
Delta Air Lines
U.S. phone: 1-800-221-1212
Website: delta.com
Hours: 24/7 (reservations)
E
El Al
U.S. phone: 1-800-223-6700
Website: elal.com
Hours: Daily, hours vary — see airline website
Emirates
U.S. phone: 1-800-777-3999
Website: emirates.com
Hours: 24/7 (reservations)
Etihad Airways
U.S. phone: 1-914-303-8393
Website: etihad.com
Hours: Daily, hours vary — see airline website
F
Frontier Airlines
U.S. phone: 1-801-401-9000
Website: flyfrontier.com
Hours: Daily, hours vary — see airline website. Frontier prioritizes chat support over phone.
H
Hawaiian Airlines
U.S. phone: 1-800-367-5320
Website: hawaiianairlines.com
Hours: 24/7 (reservations)
I
Iberia
U.S. phone: 1-800-772-4642
Website: iberia.com
Hours: Daily, hours vary — see airline website
ITA Airways
U.S. phone: 1-877-793-1717
Website: ita-airways.com
Hours: Daily, hours vary — see airline website
J
Japan Airlines
U.S. phone: 1-800-525-3663
Website: jal.co.jp
Hours: Daily, hours vary — see airline website
JetBlue Airways
U.S. phone: 1-800-538-2583
Website: jetblue.com
Hours: 24/7 (reservations)
K
KLM Royal Dutch Airlines
U.S. phone: 1-800-618-0104
Website: klm.com
Hours: Daily, hours vary — see airline website
Korean Air
U.S. phone: 1-800-438-5000
Website: koreanair.com
Hours: 24/7 (reservations)
L
Lufthansa
U.S. phone: 1-800-645-3880
Website: lufthansa.com
Hours: 24/7 (reservations)
S
Singapore Airlines
U.S. phone: 1-833-727-0118
Website: singaporeair.com
Hours: Daily, hours vary — see airline website
Southwest Airlines
U.S. phone: 1-800-435-9792
Website: southwest.com
Hours: 24/7 (reservations)
Spirit Airlines
U.S. contact (text/WhatsApp only): 1-855-728-3555
Website: spirit.com
Hours: Daily, hours vary. Spirit does not offer voice phone support — reach them via text, WhatsApp, or live chat on their website.
U
United Airlines
U.S. phone: 1-800-864-8331
Website: united.com
Hours: 24/7 (reservations)
V
Virgin Atlantic Airways
U.S. phone: 1-800-862-8621
Website: virginatlantic.com
Hours: Daily, hours vary — see airline website
Don’t see your airline? Most carriers list their contact details on the “Contact Us” or “Help” page of their official website. Phone numbers and hours are accurate as of publication but can change — please confirm on the airline’s site before calling international lines.
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