Refund Requests

Paid memberships are automatically renewed on the anniversary of their sign-up date. All trialing and paid members are sent email reminders alerting them to their upcoming charges. These upcoming payments can be cancelled at any time before the listed renewal date on the Membership & Billing Page.

All membership payments are non-refundable, per the Terms of Use agreed to upon signup.

That said, we are always willing to consider extenuating circumstances - the outcome of refund requests will vary based upon where you signed up (mobile or web) and how long ago your payment was processed.

I signed up on the website (Going.com)

If your charge was made less than 30 days ago, you can head over to your Billing Page and select "View Options". From there, you'll be able to view all of your cancellation options, including canceling your next renewal or requesting a refund exception. (If your payment was less than 30 days ago but you don't see this link in your account, you may be signed in with a different email. Check out this article to troubleshoot or reach out here.)

If your charge was made more than 30 days ago, it is ineligible to be considered for a refund exception. You can reach out to our team with any concerns about this.

I signed up on the mobile app

Mobile membership upgrades are purchased through their respective app stores (Apple or Google Play). Because of this, Going is unable to access any billing information or make any changes to your membership. Instead, all cancellations and refund requests must be made directly through either Apple or Google.

Can't I just dispute my payment?

Disputes are an official legal proceeding and do not function the same as a refund request. Once you file a dispute, your funds are frozen for 60-75 days while our payment processor and your bank settle the dispute. You can read more about what to expect during a dispute with Going here.

Instead of disputing, we encourage you to reach out to our Member Success team who will be happy to walk you through your options.

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