Canceling Your Free Trial on the Going Website

When you sign up for a Going membership, you have the option of starting an Elite or Premium membership with a 14-day free trial period. Don’t want to be charged? Cancel anytime before your 14-day free trial is over.

How to cancel your 14-day free trial:

  1. Log into Going & navigate to your Billing page
  2. Click the "Cancel Trial" link

Immediately upon cancellation of your free trial, your account will be downgraded to our Limited (Free) plan, and you'll receive economy class domestic deals. Learn more about the Limited membership here.

Important: If you signed up for a trial membership but do not see the "Cancel Trial" link on your Billing Page, you may be accidentally signed into another account. Check out this troubleshooting guide here

Did you sign up for the free trial on the mobile app? Check out the mobile cancellation guide here.

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