When you sign up for a Going membership, you have the option of starting an Elite or Premium membership with a 14-day free trial period. Don’t want to be charged? Cancel anytime before your 14-day free trial is over.
How to cancel your 14-day free trial:
- Click here to log in to your Going account and access your Billing page.
- Click the "Cancel Trial" link
Immediately upon cancellation of your free trial, your account will be downgraded to our Limited (Free) plan, and you'll receive economy class domestic deals. Learn more about the Limited membership here.
If you signed up for a trial membership but do not see the "Cancel Trial" link on your Billing Page, you may be accidentally signed into another account. Our support team can help - you can contact us here!
If your Going trial subscription is managed by Apple:
If you’ve started your free trial via Apple, you’ll need to cancel at least 24 hours before the end of the trial period to avoid being charged for the annual subscription.
- On the Going app, head to your Billing Page and select Cancel Free Trial
- You’ll then be routed to your Apple ID subscription settings.
- Tap on Going.
- Tap Cancel Subscription. You might need to scroll down to find the Cancel button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
- Review the cancellation and select Confirm
To cancel on your computer, or to learn more about managing Apple app subscriptions, visit Apple’s help page here. Due to Apple's privacy restrictions, all membership and billing changes must be made directly through the Apple App Store. Going's support team is unable to make any account changes for Apple-managed memberships.
If your Going trial membership is managed by Google Play:
If you’ve started your free trial via Google Play store, you’ll need to cancel at least 24 hours before the end of the trial period to avoid being charged for the annual subscription.
- On the Going app, head to your Billing Page and select Cancel Free Trial
- You’ll then be routed to your Google Play subscription settings.
- Select the subscription you want to cancel (Going)
- Tap Cancel Subscription.
- Follow the instructions.
To cancel on your computer, or to learn more about managing Google app subscriptions, visit Google’s help page here. Due to Google's privacy restrictions, all membership and billing changes must be made directly through the Google Play Store. Going's support team is unable to make any account changes for Google-managed memberships.
Comments
0 comments