The wrong membership tier is listed on my account.

If you paid for a Premium or Elite membership but aren't seeing your status reflected on your Membership & Billing Page, your membership may have lapsed due to failed payments, or you may have created a second account linked to an alternate email address. This often happens  accidentally when a member uses Google or Apple SSO (single-sign-on) to quickly login to Going. 

Here are some steps to troubleshoot this issue:

  1. Check your Login & Security page to see what email address is linked to the account you're logged into. 
  2. Consider if you have any other email addresses that you may have signed in with - sometimes these are work or school emails, or an email address belonging to someone else in your household.
  3. Sign out of Going.
  4. Log back into Going using your other email address. If you forgot your password, select "Forgot Password?" on the login popup.

If you are able to successfully login with your other address, navigate back to your Membership & Billing Page to see what membership tier is listed. Hopefully, you'll see your paid account reflected! If not, our support team can hop in and help you sort this out.

If you still need help, please reach out to our support team by submitting a ticket here

If possible, please answer the prompts on this form that ask for payment details from your paid account (last 4 digits of CC, expiration date on card, date & amount charged).

Why do you need this info? Our agents use payment information to locate your membership within our system. Once you submit your ticket with these details, we will search for the corresponding account and reply to you via email, letting you know what email address you used to sign up, and how you can log back in.

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