An important step you can take to make sure our emails land in your inbox is to safelist our mailing addresses. "Safelisting" means adding Going to your address book to ensure your email provider doesn't accidentally mark us as spam (so you continue to receive those sweet deals!). 

Simply scroll down to find your email provider in the list below, then follow the steps provided to add all of the following email addresses to your safelist:

• hello@deals.going.com for flight deals
• hello@marketing.going.com for all travel newsletters and other promotional content
• hello@notifications.going.com and support@going.com for all important emails regarding your Going account

If instructions for your email provider do not appear in this list, you can Google "safelisting emails in [your email provider]" or contact your email provider's support team. For more information on email deliverability issues, you can view this article or contact our support team.

• AOL
• AT&T
• Apple Mail
• Comcast Xfinity
• Cox
• Earthlink
• Entourage
• Gmail
• GMX
• GoDaddy
• MacMail
• Mail
• MSN
• Outlook
• Road Runner
• Thunderbird
• Verizon
• Windstream
• Yahoo
• McAfee SpamKiller
• Norton AntiSpam
• SpamAssassin

 

AOL

 

In the lower left-hand corner of your account, click on the "Contacts" icon. Click the "Add New Contact" button. Enter the address hello@deals.going.com, along with any other information you would like to include. Then, click "Add Contact" to save your new contact. Your new contact will display.

Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses in AOL, please see AOL's support.

AT&T WebMail

 

1. Select "Options".
2. Select "Filters".
3. Click "Add Filter".
4. In the top row labeled From Header, select "contains" from the drop down menu.
5. Enter hello@deals.going.com.
6. Move down to the bottom where there is the option "Move the message to". Select "Inbox" from the drop down menu.
7. Select the "Add Filter" button again.
8. Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses in AT&T, please see AT&T's support.

 

Apple Mail

 

Select "Mail" and "Preferences" from the top menu. In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button. In the "Rules" window, type a name for your rule in the "Description" field.

Use the following settings: "If any of the following conditions are met: From Contains." Type hello@deals.going.com into the text field beside "Contains". Select "Move Messgae" and "Inbox" from the drop-down menus. Click "Ok" to save the rule. 

Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com.

For additional help with safelisting email addresses in Apple Mail, please see Apple's support.

Comcast / Xfinity

 

1. Click "Address Book".
2. Click "New" and click "New Contact".
3. Add hello@deals.going.com.
4. Click "Save".
5. Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses in Comcast/Xfinity, please see Xfinity's support.

Cox.net

 

1. Open your email.
2. Click "Preferences".
3. Under "General Email Preferences", click "Blocked Senders".
4. Type in hello@deals.going.com in the "Exceptions List".
5. Click "Add".
6. Click "Save".
7. Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses in Cox, please see Cox's support.

EarthLink

 

1. Click "Add"
2. Enter Going.com
3. Click "Save".

For additional help with safelisting email addresses in Earthlink, please see Earthlink's support.

Entourage

 

1. Open one of our emails.
2. Right-click the sender's email address.
3. Select "Add to Address Book" in the short-cut menu.
4. Verify the sender's contact details.
5. Click Save.

For additional help with safelisting email addresses in Entourage emails, please see Microsoft's support.

Gmail

 

Log into your account and open up a Going email in your inbox. Hover over the sender's name and a window will pop up. Select the "Add to contacts" icon to save the sender to your Contacts list. You can also head to your Google Contacts page and click "Create Contact" on the left-hand side. From there, add the follow emails as a contact: hello@deals.going.com, hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses or controlling who's saved as a contact in Gmail, please see Gmail's support.

GMX

 

1. Open an email from Going.
2. Click the "Plus" symbol on the sender's email address.
3. Add the first/last name of the sender.
4.  Click "Ok".

For additional help with safelisting email addresses in GMX, please see GMX's support.

GoDaddy

 

1. Click Email > Settings > Message Filters.
2. Select Allowed List.
3. Click Add New.
4. Enter in the email hello@deals.going.com
5. Click OK.
6. Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com.

For additional help with safelisting email addresses and using message filters in GoDaddy, please see GoDaddy's support.

MacMail

 

1. Open an email from Going.
2. Ctrl-click the sender's email address and select "Open in Address Book."
3. Verify the sender's contact details.
4. Click Save.

For additional help with safelisting email addresses in MacMail, please see Apple's support.

Mail.com

 

1. Open an email from Going.
2. Click the "Plus" symbol on the sender's email address.
3. Add the first/last name of the sender.
4. Click "Ok".

For additional help with safelisting email addresses in Mail.com, please see Mail.com's support.

MSN

 

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
2. From the E-mail settings screen, select Junk E-mail Guard.
3. Select Safe List.
4. Enter hello@deals.going.com
5. Select Add.
6. Repeat these steps to add hello@marketing.going.com, hello@notifications.going.com, and support@going.com 

For additional help with safelisting email addresses in MSN, please see Microsoft's support.

Outlook

 

There are two options for safelisting a sender in Outlook. The first is adding a sender as a contact: click the "People" icon, then click "Add a contact". Enter the address hello@deals.going.com by clicking the option to "Add more". When the desired contact information is added, click "Create". You will now be able to view your new contact.

Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com 

You can also utilize the Junk Email settings to safelist a sender. First, click the "Settings" icon. At the bottom of the Settings menu, click "View all Outlook Settings". Click the "Junk Email" tab. Under the Safe Senders and Domains section, click "Add". Enter the email address hello@deals.going.com and hit enter. Lastly, click "Save" - the sender will now be safelisted in your Outlook inbox. 

Repeat this process to add hello@marketing.going.com, hello@notifications.going.com, and support@going.com 

For additional help with safelisting email addresses in different versions of Outlook, please see Microsoft's support.

Road Runner

 

1. Click your "Junk Mail" folder.
2. Select the email that includes the email address you would like to add as a safe sender (an email from Going.com)
3. Click "Mark as Not Spam".

For additional help with safelisting email addresses in Road Runner, please see Road Runner's support.

Thunderbird

 

1. Check if your sender's email is in your "Junk" folder. Then, right click on the email and select "Mark As Not Junk".
2. Click "Address Book".
3. Make sure that the "Personal Address Book" is highlighted.
4. Click "New Card", the "New Card" window will display.
5. Under the "Contact" tab, copy your sender's "From" address (hello@deals.going.com) and paste it into the email dialog box.
6. Click "Ok".

For additional help with safelisting email addresses in Thunderbird, please see Mozilla's support.

Verizon

 

1. Open your email.
2. Click "Options".
3. Click "Block Senders".
4. Locate the "Safe List".
5. Enter your contact's domain (Going.com)
6. Click "OK".

For additional help with safelisting email addresses in Verizon, please see Verizon's support.

Windstream

 

1. Click the "Settings" tab.
2. Click "Messages".
3. Click "Allow and Block Messages".
4. Select "Advanced Block Senders".
5. In the "Allowed Senders and Domains" area, type the email address hello@deals.going.com.
6. Click "Ok".
7. Repeat this process to add the addresses hello@marketing.going.com, hello@notifications.going.com, and support@going.com

For additional help with safelisting email addresses in Windstream, please see Windstream's support.

Yahoo!

 

Log into your Yahoo mail account and click the "Contacts" icon. At the bottom of the contacts sidebar menu, click "Add a new contact". Enter a name for your new contact and enter the email address hello@deals.going.com in the "Email" text field. Click "Save" at the bottom of the sidebar menu to save your new contact. The contact will new appear in your contacts list.

Repeat this process to add hello@marketing.going.com, hello@notifications.going.com, and support@going.com 

For additional help with safelisting email addresses in Yahoo, please see Yahoo's support.

 

Safelisting our email addresses in a security program

 

Certain firewall and intrusion prevention security programs can interfere (or block) email from Constant Contact. If your contacts aren't receiving your emails and you already had them safelist your "From Email" address in their email client, they sometimes also have to update the safelist in their security program as well. This is less likely to affect web-based email programs, like Gmail, Yahoo, or AOL, and more likely to affect desktop-based email programs, like Outlook, Thunderbird, or AppleMail, because they sit behind the firewall for an operating system or network.

If you don't see your contact's security program listed below, you'll have to visit the support webpage for your specific security program and search for instructions to add "safe senders" to the safelist, or contact them directly.

Important: Some security programs prompt you to restart your computer to allow the changes to take effect. 

McAfee SpamKiller

 

1. Click Friends.
2. Click Add.
3. Enter the "From Email" address.
4. Click OK.

For additional help with safelisting email addresses in McAfee, please see McAfee's support.

Norton AntiSpam

 

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam emails before they reach your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

1. Start Norton AntiSpam, select Status & Settings tab.
2. Select "AntiSpam".
3. Select Configure button on the bottom right-hand side of the screen.
4. Select the Allowed List tab - second tab on the list of tabs.
5. Select Add.
6. Enter the "From Email" address in the Email address box.
7. Select OK.

For additional help with safelisting email addresses in Norton, please see Norton's support.

SpamAssassin

 

1. Find the spam assassin folder on your hard drive, and open it.
2. There will be a file named user_prefs. Open it with a text editor (such as Notepad).
3. If there is no such file, create it - instructions are available from SpamAssasin.
4. Make a new line in the file. On that line, enter whitelist_from, followed by the "From Email" address that you wish to safelist. To safelist the domain, enter @Going.com
5. Save and close the file.

For additional help with safelisting email addresses in SpamAssassin, please see SpamAssasin's support.