Going for Teams - Admin FAQs

Program Overview


The Going for Teams Self-Service portal allows you to provide Going as a perk for your team or company. Employees are given a unique link that they can click through to automatically apply the perk after they complete signup. 


Going for Teams Admin Portal


Where do I access the portal?

You can access the Going for Teams Self-Service Portal by going to https://www.going.com/teams

Do I use the same login as my Going membership?

When you sign up for Going for Teams, it will prompt you to setup your organization name, email address and password. Feel free to use the same email address as your Going.com account, however they are separate. Updating one username/password will not update the other.

Can I have multiple administrators for my account?

Yes. You can have multiple Administrators in the Going.com Self-Service portal. Each admin will have full functionality of Going for Teams. This includes the ability to:

  • Add/Remove Users
  • View and Edit Billing Information
  • Buy additional memberships
  • Cancel Memberships



How do I get started?

To start inviting your team, first click into the "My Team" section of your Admin portal. From here, click on the "Invite Members" button above the table. You have 2 options to add your team:

  1. Add Manually: Input the email address (required), Membership Type (required) and Name (optional). Once the necessary fields are added, click the “Send Invite” Button.
  2. Add Via CSV: You can choose the “Import CSV” option if you would like to add users in bulk.

Once you add your team manually or via CSV, they will automatically receive their invitation email. Inside that message your employee will receive a unique link that they must click in order to activate their perk.


Managing Memberships


How can I buy more licenses?

From the “Buy Memberships” tab in the portal, you are able to buy additional memberships.  If your total membership increases to over 500, you will be prompted to contact sales. *Note: If you've made a recent purchase, you will have to wait until the pending invoice clears before you can buy additional memberships. This typically takes one hour.


How do I remove an employee from my team?

Once an employee leaves, you can remove them by going to the “My Team” tab in the dashboard. Click the 3 dots on the far right corner and select “Remove Member”.


Can I see if my employee has redeemed their membership?

At this time, Admin will only be able to see whether an invite has been sent - redemption status is not shown.


Will my employee still have access to Going.com if they leave the company?

When an employee is removed, their account will automatically get downgraded to a Limited (free) Membership.


What happens if their Going.com account is tied to their work email address and they leave the company?

This process is different depending on whether they signed up using their Google account (Google single-sign-on) or with their email address and password.

If they signed up using their email address and an account password they can follow these steps:

  1. Log into their Going account
  2. Click on the 'Edit' link next to the current email address under 'Login and Security' on the Account Settings page
  3. Enter their new email address and current password
  4. Select 'Save Changes'

If the they signed up using their Google or Apple account (single-sign-on), or with Apple 👉 they will need to contact the Member Success Team at support@going.com for help in changing their login.


Email Invitations


What will the email look like that is sent to my employees?

Can I update what the email reads?

This invite is not customizable at this time.


My employee didn't receive the invite, can I resend it?

Yes, you can resend the invitation at anytime. You can do this by going to the “My Team” tab and selecting the 3 dots to the far right of their name. This will prompt you with an action to “Resend Invitation”.

If your employee still isn't receiving their invite, please have them check their junk, trash and spam folders.

Employee Onboarding


What will my employee need to do in order to access the perk?

Sign-up instructions are detailed on this employee FAQ page as well.

  1. Once you invite your employee, they will automatically receive an invite to Going.com. Within this invite is a unique link that they must click to redeem their perk.
  2. They will be prompted to “Redeem Membership” and sign up and create an account.
  3. You will be asked a series of questions to setup their account along with what airports they would like to receive deals from.
  4. All set! Once you see the page confirming they are a Premium or Elite member they are done.

Does my employee have to use their work email?

No, the employee can utilize which ever email they want to signup for the Going.com perk. We recommend they signup with their personal email as they will be receiving deal alerts to this email.


What if my employee already has a Going membership?

Going For Teams is non-transferrable. If you have a current Going.com membership (Premium or Elite), the “unique link” will bring you to a page confirming your current membership status. If they would like to utilize the perk, we would recommend utilizing an alternative email address. Alternately, they can cancel their existing membership so that they can utilize the perk once their account has been downgraded to a Limited (free) membership.


Billing Information


How can I change my billing information?

You can change your billing information at anytime by going to the “Plan and Payment” section of the dashboard.

If I buy additional licenses mid-contract, what will my annual bill look like? 

When you buy additional memberships for Going For Teams, we will add the additional membership(s) to your renewal amount. In addition, any additional seats that are bought mid-contract will be pro-rated based on the amount of days remaining until your renewal date.

What will renewals look like?

30 days before your renewal date, we will send you an email confirming the following:

  • Number of Elite Memberships
  • Number of Premium Memberships
  • Total Cost billed on the renewal date.

You are able to update your renewal amount at anytime in the Plan and Payment section of your dashboard.

How can I cancel my contract?

You can cancel your Going For Teams contract with us by going to the Plan & Payment page of your dashboard and selecting “Cancel Memberships”. Once you cancel, you will no longer be charged and all employees will have access to their membership until the contract end date.

What happens if we decide not to renew our agreement?

All of your active Going For Teams employees will continue to receive the remaining time left in your paid contract. Your employee accounts will automatically downgrade to a Limited (free) membership as soon as your contract expires.

You will still have access to your Admin portal. If you choose to purchase new memberships after you've canceled, this would take you out of the “Cancel” status and reinstate a new contract.

Where can I find my invoices?

Invoices are located in the "Documents" section of the dashboard.

How is sales tax calculated?

Sales tax is based on the zip code linked to the payment method you use to purchase memberships.

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