Going for Teams - Admin FAQs

After careful consideration, the Going for Teams service will be deprecated on October 1, 2024. 

If you are a current GFT partner with an active contract, you should have already received an email outlining what this means for your unique situation. The email we sent you came from teams@going.com - if you did not receive it, please reach out to us at that address ASAP so we can connect with you about your details.

For many of our GFT clients, there is no action needed. For some, you may have available seats that have not yet been redeemed - because the admin portal will be shut down on October 1, 2024, it's important that any unused invitations are re-sent and redeemed before that date. You can learn more about how to resend invitations by reading the FAQs below.

We are so grateful to have had the opportunity to provide the gift of travel for you and your team. Please reach out with any questions or concerns here and we will be happy to assist you further!

How do I resend my employee's invitation email?

You can resend the invitation anytime before October 1, 2024 in the Admin portal. You can do this by going to the “My Team” tab and selecting the 3 dots to the far right of their name. This will prompt you with an action to “Resend Invitation”.

If your employee still isn't receiving their invite, please have them check their junk, trash and spam folders. If you need additional support, reach out to us here.

Will my employee's invitation expire?

Yes, their invitation must be redeemed by October 1, 2024. If they do not activate their subscription by that date, the link in their email invite will no longer work. In this case, they will have to reach out to our support team for assistance in accessing their membership.

Where do I access the portal?

You can access the Going for Teams Self-Service Portal before October 1st by going to https://www.going.com/teams

Do I use the same login as my Going membership?

When you sign up for Going for Teams, it will prompt you to setup your organization name, email address and password. Feel free to use the same email address as your Going.com account, however they are separate. Updating one username/password will not update the other.

What will my employee need to do in order to access the perk?

Sign-up instructions are detailed on the employee FAQ page as well.

1. Once you invite your employee, they will automatically receive an invite to Going.com. Within this invite is a unique link that they must click to redeem their perk.
2. They will be prompted to “Redeem Membership” and sign up and create an account.
3. You will be asked a series of questions to setup their account along with what airports they would like to receive deals from.
4. All set! Once you see the page confirming they are a Premium or Elite member they are done.

Does my employee have to use their work email?

No, the employee can utilize which ever email they want to signup for the Going.com perk. We recommend they signup with their personal email as they will be receiving deal alerts to this email.

What if my employee already has a Going membership?

Going For Teams is non-transferrable. If you have a current Going.com membership (Premium or Elite), the “unique link” will bring you to a page confirming your current membership status. If they would like to utilize the perk, we would recommend utilizing an alternative email address. Alternately, they can cancel their existing membership so that they can utilize the perk once their account has been downgraded to a Limited (free) membership.

Where can I find my invoices?

Invoices are located in the "Documents" section of the dashboard. If you need to access invoices after October 1, 2024, reach out to our support team for assistance.